About the problem of sending inquiries

We are currently experiencing a phenomenon where customers using certain email addresses were unable to send their inquiries properly.

The domain of the email address that was causing the problem
* @qq.com

The problem has now been resolved and we have completed our response to past inquiries.
If you still have not received a response, please contact us again.

The Johren Team

Website Support

Contact us for issues with your account, account information and logging in.

Johren support is available in English and Traditional Chinese.

Before creating a ticket, make sure you have checked the FAQ for most common problems

Please include as much detail as possible.