Frequently Asked Questions

• Service
  What is Johren?(Johren是什麼?) Do I have to pay to access games on Johren?(使用Johren需要付費嗎?)
• Free-to-Play Games
  My Credits were spent but I can't see the items.(已使用Johren點數購買了遊戲道具，但卻找不到所購買的道具。) How do I contact a game developer?(如何向遊戲開發商提出諮詢?) How do I check a reply from a game developer?(如何查看遊戲開發商的回覆?) How do I save my game data?(如何儲存遊戲資料?) How do I delete my game data?(如何刪除遊戲資料?) What if I find improper content?(如果遊戲中有不當內容，該如何處理?) I can't log in to a game I am registered to.(無法登入已經註冊的遊戲。) My game data is gone after I haven't logged in for a while.(因為有一陣子沒登入遊戲，所以導致遊戲資料不見了。)
• Premium Games
  How do I buy a game on your site?(如何在網站上購買遊戲?) How do I download a game that I’ve purchased?(如何下載已經購買的遊戲?) What operating system (e.g. Windows, Mac, Linux) is required to run my game?(請問遊戲支援哪些作業系統。) I noticed a bug or error in the game. Who should I report this to?(我發現了遊戲中有程式錯誤或其他問題，請問該向誰提交錯誤資訊?) Are the games I've purchased linked to my Johren account?(我所購買的遊戲是否會綁定到Johren帳號上?) Do I need to be logged in to my Johren account to play one of my downloaded games?(打算遊玩下載的遊戲時，是否必須登入Johren帳號?) How do I install a game I’ve downloaded from the store?(如何安裝從商店下載的遊戲?) The text in the software's menu and other features is garbled. How do I solve this problem?(遊戲軟體的選單及畫面上文字變成了亂碼，該怎麼辦?) Do the games in Johren store feature Digital Rights Management (DRM)?(Johren商店的遊戲是否裝載了數位版權管理（DRM）技術?) What is a Johren Activation Code?(什麼是Johren開通代碼？) What is the maximum amount of devices that can be DRM-verified?(DRM驗證 最多可認證的裝置上限是？) I would like a refund for a game with DRM.(想要退款已購買的搭載DRM的遊戲。) When launching a game, I get a warning message that a virus has been detected.(啟動遊戲時提示檢測出病毒等警告文字。)
• Account Registration
  Do I get charged when I register for membership?(是否需要付費才能註冊會員?) Why do I not get emails from Johren?(為什麼我收不到來自Johren的郵件?)
• Login
  I forgot my password. (忘記密碼。) I lost/had stolen my device where I turned on auto-login.(開啟自動登入的裝置遺失/失竊了。) How do I log in using a Facebook account?(請教我用Facebook帳號登入的方法。) I connected my Facebook account to my account, but I cannot log in.(我已經綁定了Facebook帳號，可是為什麼無法用那個帳號登入？) I registered using my Facebook account. Can I log in using an e-mail address?(雖然我已經用Facebook帳號註冊會員了，但也可以用電子信箱登入嗎？) How do I log in with my Steam account?(請告訴我用Steam帳號登入的方法。) I connected my Steam account to my account, but I cannot log in.(我已經綁定了Steam帳號，但是無法使用其帳號登入？) I registered using my Steam account. Can I log in using an e-mail address?(雖然我已經使用Steam帳號註冊會員了，但也可以用電子信箱登入嗎？)
• Payment Methods
  What payment methods are available? (Johren提供哪些付款方式?) Can I pay with a debit card? (能否使用簽帳金融卡（Debit卡）進行付款呢？) What currencies can I pay in? (付款時可以使用哪些貨幣？) What is 3D Secure? (本人認證（3D驗證）是什麼？) 3D Secure verification keeps failing. (本人認證（3D驗證）失敗。) I cannot register my credit card. (無法添加信用卡資訊。) About payments using UnionPay dual cards (關於使用銀聯（UnionPay）雙幣卡進行付款)
• Credits
  What are Credits?(Johren點數是什麼?) How do I add Credits to my account?(如何在帳號中儲值Johren點數?) What payment methods are available to add Credits?(能夠使用哪些付款方式取得Johren點數呢?) How can I check my Credits balance?(該如何查看Johren點數的餘額?) Do purchased Credits have an expiration date?(已購買Johren點數是否具有有效期限?) Can I return/get refunded for Credits?(Johren點數是否可以退貨或退款?) What are Johren Serial Code?(Johren代碼是什麼?)
• Profile
  How do I find my profile page?(個人檔案頁面在哪裡?) Can I edit my registered profile?(已登錄完成的個人檔案是否能夠再次編輯?) Any tips for when I'm registering a profile?(登錄個人檔案時該注意什麼?) How do I close my account?(如何關閉帳號?) Can I reopen my account at a later date?(帳號關閉後，是否能夠再次重新啟用?)
• Functions
  What is a message?(訊息是什麼?) How long are messages stored?(訊息能夠保存多久?) How do I unsubscribe or change settings of notification emails?(該如何停止通知郵件的寄送或更改設定?)
• Miscellaneous
  How do I contact Johren regarding problems with the site?(若有本網站相關疑問時，該如何聯繫Johren？) Why did I get a warning email?(為什麼我收到了警告信?) Can I refund my in-game purchases of items or currency?(遊戲中所購買的道具或遊戲幣是否能夠退款?) Why can't I register a profile if I'm under 16?(為什麼未滿16歲無法登錄個人檔案?) The website says my browser isn’t supported. What browser should I use?(貴網站不支援我現在使用的瀏覽器，我該使用哪些瀏覽器?) How can I refer a friend for bonus Credits?(該如何向朋友介紹Johren以取得額外獎勵的Johren點數?) Is there a limit to how many friends I can sign up?(能夠介紹的朋友數量是否有所限制?) Where can I change my cookie settings?(請問哪裡可以變更Cookie的設定？)
• Johren Launcher
  What is the Johren Launcher?(什麽是 Johren Launcher？) What are the system requirements for the Johren Launcher?(Johren Launcher 運作需要什麼環境？) Does it cost money to use the Johren Launcher?(Johren Launcher 收費嗎？) I cannot install or launch the Johren Launcher on Windows.(無法在 Windows 系統中安裝或啟動 Johren Launcher。) The Johren Launcher's update failed.(Johren Launcher 更新失敗。) My security software detects the Johren Launcher as a virus.(防毒軟體提示 Johren Launcher 為病毒軟體。) How do I uninstall the Johren Launcher?(如何卸載 Johren Launcher？) How do I play Download Games on the Johren Launcher?(如何下載遊玩 Johren Launcher 的單機遊戲？) The Download Game fails to download.(單機遊戲下載失敗。) The Download Game fails to update.(單機遊戲更新失敗。) How do I uninstall a Download Game?(如何卸載單機遊戲？) If I uninstall a Download Game, will my save data be deleted?(卸載單機遊戲會刪除遊戲存檔嗎？)