Frequently Asked Questions

• Service
  What is Johren?(Johren 是什麼?) Do I have to pay to access games on Johren?(使用 Johren 需要付費嗎?)
• Free-to-Play Games
  My Credits were spent but I can't see the items.(已使用 Johren 點數購買了遊戲道具，但卻找不到所購買的道具。) How do I contact a game developer?(如何向遊戲開發商提出諮詢?) How do I check a reply from a game developer?(如何查看遊戲開發商的回覆?) How do I save my game data?(如何儲存遊戲資料?) How do I delete my game data?(如何刪除遊戲資料?) What if I find improper content?(如果遊戲中有不當內容，該如何處理?) I can't log in to a game I am registered to.(無法登入已經註冊的遊戲。) My game data is gone after I haven't logged in for a while.(因為有一陣子沒登入遊戲，所以導致遊戲資料不見了。)
• Premium Games
  How do I buy a game on your site?(如何在網站上購買遊戲?) How do I download a game that I've purchased?(如何下載已經購買的遊戲?) What operating system (e.g. Windows, Mac, Linux) is required to run my game?(請問遊戲支援哪些作業系統。) I noticed a bug or error in the game. Who should I report this to?(我發現了遊戲中有程式錯誤或其他問題，請問該向誰提交錯誤資訊?) Are the games I've purchased linked to my Johren account?(我所購買的遊戲是否會綁定到 Johren 帳號上?) Do I need to be logged in to my Johren account to play one of my downloaded games?(打算遊玩下載的遊戲時，是否必須登入Johren帳號?) How do I install a game I've downloaded from the store?(如何安裝從商店下載的遊戲?) The text in the software's menu and other features is garbled. How do I solve this problem?(遊戲軟體的選單及畫面上文字變成了亂碼，該怎麼辦?) Do the games in Johren store feature Digital Rights Management (DRM)?(Johren 商店的遊戲是否裝載了數位版權管理(DRM)技術?)
• Account Registration
  Do I get charged when I register for membership?(是否需要付費才能註冊會員?) Why do I not get emails from Johren?(為什麼我收不到來自 Johren 的郵件?)
• Login
  I forgot my password. (忘記是密碼。) I lost/had stolen my device where I turned on auto-login.(開啟自動登入的裝置遺失/失竊了。) How do I log in using a Facebook account?(請教我用Facebook帳號登入的方法。) I connected my Facebook account to my account, but I cannot log in.(我已經綁定了Facebook帳號，可是為什麼無法用那個帳號登入？) I registered using my Facebook account. Can I log in using an e-mail address?(雖然我已經用Facebook帳號註冊會員了，但也可以用電子信箱登入嗎？)
• Payment Methods
  What payment methods are available? (Johren 提供哪些付款方式?) Can I pay with a debit card? (能否使用簽帳金融卡（Debit卡）進行付款呢？) What currencies can I pay in? (付款時可以使用哪些貨幣？) What is 3D Secure? (本人認證（3D驗證）是什麼？) 3D Secure verification keeps failing. (本人認證（3D驗證）失敗。) I cannot register my credit card. (無法添加信用卡資訊。)
• Credits
  What are Credits?(Johren 點數是什麼?) How do I add Credits to my account?(如何在帳號中儲值 Johren 點數?) What payment methods are available to add Credits?(能夠使用哪些付款方式取得 Johren 點數呢?) How can I check my Credits balance?(該如何查看 Johren 點數的餘額?) Do purchased Credits have an expiration date?(已購買 Johren 點數是否具有有效期限?) Can I return/get refunded for Credits?(Johren 點數是否可以退貨或退款?)
• Profile
  How do I find my profile page?(個人檔案頁面在哪裡?) Can I edit my registered profile?(已登錄完成的個人檔案是否能夠再次編輯?) Any tips for when I'm registering a profile?(登錄個人檔案時該注意什麼?) How do I close my account?(如何關閉帳號?) Can I reopen my account at a later date?(帳號關閉後，是否能夠再次重新啟用?)
• Functions
  What is a message?(訊息是什麼?) How long are messages stored?(訊息能夠保存多久?) How do I unsubscribe or change settings of notification emails?(該如何停止通知郵件的寄送或更改設定?)
• Miscellaneous
  How do I contact Johren regarding problems with the site?(若有本網站相關疑問時，該如何聯繫 Johren？) Why did I get a warning email?(為什麼我收到了警告信?) Can I refund my in-game purchases of items or currency?(遊戲中所購買的道具或遊戲幣是否能夠退款?) Why can't I register a profile if I'm under 16?(為什麼未滿 16 歲無法登錄個人檔案?) The website says my browser isn't supported. What browser should I use?(貴網站不支援我現在使用的瀏覽器，我該使用哪些瀏覽器?) How can I refer a friend for bonus Credits?(該如何向朋友介紹 Johren 以取得額外獎勵的 Johren 點數?) Is there a limit to how many friends I can sign up?(能夠介紹的朋友數量是否有所限制?) Where can I change my cookie settings?(請問哪裡可以變更Cookie的設定？)

Support Contacts