Frequently Asked Questions

• Service
  What is Johren?(Johren是什麼?) Do I have to pay to access games on Johren?(使用Johren需要付費嗎?)
• Free-to-Play Games
  My Credits were spent but I can't see the items.(已使用Johren點數購買了遊戲道具，但卻找不到所購買的道具。) How do I contact a game developer?(如何向遊戲開發商提出諮詢?) How do I check a reply from a game developer?(如何查看遊戲開發商的回覆?) How do I save my games data?(如何儲存遊戲資料?) How do I delete my games data?(如何刪除遊戲資料?) What if I find improper content?(如果遊戲中有不當內容，該如何處理?) I can't log in to a game I am registered to.(無法登入已經註冊的遊戲。) My games data is gone after I haven't logged in for a while.(因為有一陣子沒登入遊戲，所以導致遊戲資料不見了。) What is Johren Gacha?(什麼是Johren扭蛋?)
• Premium Games
  How do I buy a game on your site?(如何在網站上購買遊戲?) How do I download a game that I’ve purchased?(如何下載已經購買的遊戲?) What operating system (e.g. Windows, Mac, Linux) is required to run my games?(請問遊戲支援哪些作業系統。) I noticed a bug or error in the game. Who should I report this to?(我發現了遊戲中有程式錯誤或其他問題，請問該向誰提交錯誤資訊?) Are the games I've purchased linked to my Johren account?(我所購買的遊戲是否會綁定到Johren帳號上?) Do I need to be logged in to my Johren account to play one of my downloaded games?(打算遊玩下載的遊戲時，是否必須登入Johren帳號?) How do I install a game I’ve downloaded from the store?(如何安裝從商店下載的遊戲?) The text in the software's menu and other features is garbled. How do I solve this problem?(遊戲軟體的選單及畫面上文字變成了亂碼，該怎麼辦?) Do the games in Johren store feature Digital Rights Management (DRM)?(Johren商店的遊戲是否裝載了數位版權管理（DRM）技術?) What is a Johren Activation Code?(什麼是Johren開通代碼?) What is the maximum amount of devices that can be DRM-verified?(DRM驗證 最多可認證的裝置上限是?) I would like a refund for a game with DRM.(想要退款已購買的搭載DRM的遊戲。) When launching a game, I get a warning message that a virus has been detected.(啟動遊戲時提示檢測出病毒等警告文字。)
• Account Registration
  Do I get charged when I register for membership?(是否需要付費才能註冊會員?) Why do I not get emails from Johren?(為什麼我收不到來自Johren的郵件?)
• Login
  I forgot my password. (忘記密碼。) I lost/had stolen my device where I turned on auto-login.(開啟自動登入的裝置遺失/失竊了。) How do I log in using a Facebook account?(請教我用Facebook帳號登入的方法。) I connected my Facebook account to my account, but I cannot log in.(我已經綁定了Facebook帳號，可是為什麼無法用那個帳號登入?) I registered using my Facebook account. Can I log in using an e-mail address?(雖然我已經用Facebook帳號註冊會員了，但也可以用電子信箱登入嗎?) How do I log in with my Steam account?(請告訴我用Steam帳號登入的方法。) I connected my Steam account to my account, but I cannot log in.(我已經綁定了Steam帳號，但是無法使用其帳號登入？) I registered using my Steam account. Can I log in using an e-mail address?(雖然我已經使用Steam帳號註冊會員了，但也可以用電子信箱登入嗎？)
• Payment Methods
  What payment methods are available? (Johren提供哪些付款方式?) Can I pay with a debit card? (能否使用簽帳金融卡（Debit卡）進行付款呢?) What currencies can I pay in? (付款時可以使用哪些貨幣？) What is 3D Secure? (本人認證（3D驗證）是什麼?) 3D Secure verification keeps failing. (本人認證（3D驗證）失敗。) I cannot register my credit card. (無法添加信用卡資訊。) About payments using UnionPay dual cards (關於使用銀聯（UnionPay）雙幣卡進行付款) There is a debit that I don't remember.(不明扣款。) I cannot register or use my credit card.(無法登錄或使用信用卡。) How long does it take for credits to be reflected?(請問關於點數到帳所需時間) Does the price of Credits change when I switch the currency to display?(變更顯示的貨幣後，Johren點數的價格會發生變化嗎？) What is the 3D Secure 2.0?(本人認證（3D驗證2.0）是什麼？)
• Credits
  What are Credits?(Johren點數是什麼?) How do I add Credits to my account?(如何在帳號中儲值Johren點數?) What payment methods are available to add Credits?(能夠使用哪些付款方式取得Johren點數呢?) How can I check my Credits balance?(該如何查看Johren點數的餘額?) Do purchased Credits have an expiration date?(已購買Johren點數是否具有有效期限?) Can I return/get refunded for Credits?(Johren點數是否可以退貨或退款?) What are Johren Serial Code?(Johren代碼是什麼?) I made a payment from the UnionPay Mobile QuickPass, but the purchased Credits are not reflected.(雲閃付購買的Johren點數沒有到賬) I want to check the history of adding and using Credits.(想要確認Johren點數追加和使用記錄) I want to know if I have Credits that will expire soon.(想要知道有沒有即將過期的Johren點數)
• Profile
  How do I find my profile page?(個人檔案頁面在哪裡?) Can I edit my registered profile?(已登錄完成的個人檔案是否能夠再次編輯?) Any tips for when I'm registering a profile?(登錄個人檔案時該注意什麼?) How do I close my account?(如何關閉帳號?) Can I reopen my account at a later date?(帳號關閉後，是否能夠再次重新啟用?)
• Functions
  What is a message?(訊息是什麼?) How long are messages stored?(訊息能夠保存多久?) How do I unsubscribe or change settings of notification emails?(該如何停止通知郵件的寄送或更改設定?) I want to change the currency displayed on the site.(如何修改網頁上顯示的貨幣？)
• Miscellaneous
  How do I contact Johren regarding problems with the site?(若有本網站相關疑問時，該如何聯繫Johren？) Why did I get a warning email?(為什麼我收到了警告信?) Can I refund my in-game purchases of items or currency?(遊戲中所購買的道具或遊戲幣是否能夠退款?) Why can't I register a profile if I'm under 16?(為什麼未滿16歲無法登錄個人檔案?) The website says my browser isn’t supported. What browser should I use?(貴網站不支援我現在使用的瀏覽器，我該使用哪些瀏覽器?) How can I refer a friend for bonus Credits?(該如何向朋友介紹Johren以取得額外獎勵的Johren點數?) Is there a limit to how many friends I can sign up?(能夠介紹的朋友數量是否有所限制?) Where can I change my cookie settings?(請問哪裡可以變更Cookie的設定?) Where do I receive my rewards?(如何領取獎勵？) Is there a deadline for receiving rewards?(獎勵有領取期限嗎？) Where do I find my receipt history?(從哪裡可以確認到過去的領取記錄呢？) When will my rewards be reflected?(領取的獎勵何時入帳？)
• Johren Launcher
  What is the Johren Launcher?(什麽是Johren Launcher?) What are the system requirements for the Johren Launcher?(Johren Launcher運作需要什麼環境?) Does it cost money to use the Johren Launcher?(Johren Launcher收費嗎?) I cannot install or launch the Johren Launcher on Windows.(無法在 Windows 系統中安裝或啟動 Johren Launcher。) The Johren Launcher's update failed.(Johren Launcher更新失敗。) My security software detects the Johren Launcher as a virus.(防毒軟體提示Johren Launcher為病毒軟體。) How do I uninstall the Johren Launcher?(如何卸載Johren Launcher?) How do I play Download Games on the Johren Launcher?(如何下載遊玩Johren Launcher的單機遊戲?) The Download Game fails to download.(單機遊戲下載失敗。) The Download Game fails to update.(單機遊戲更新失敗。) How do I uninstall a Download Game?(如何卸載單機遊戲?) If I uninstall a Download Game, will my save data be deleted?(卸載單機遊戲會刪除遊戲存檔嗎?)
• Johren VIP
  What is Johren VIP?(什麼是Johren VIP?) What are the VIP Ranks?(VIP等級有哪些?) Where can I find my VIP information?(可以在哪裡確認到自己的VIP資訊?) How can I increase my VIP Rank?(怎樣提升VIP等級?) When are VIP Ranks updated?(VIP等級什麼時候更新?) What happens to my VIP Rank when I do not spend any Johren Credits?(沒有消費Johren點數的話，VIP等級會怎麽樣?) I have used Credits, but the amount of Credis usage and the meter in My Profile do not change.(為什麼已經消費了Johren點數，但是消費額的數值和個人檔案中的計數器沒有變化?) The next assumed VIP Rank is different from the actual rank.(為什麼預計下次的VIP等級與實際的等級不一樣?) I want to know my past VIP Rank.(想查看自己過去的VIP等級。) How do I receive my Johren VIP Bonus Credits?(怎麽樣領取Johren VIP的獎勵點數?) Do the Bonus Credits in VIP have an expiration date?(VIP獎勵點數有使用期限嗎?) Does getting Credits with a Johren serial code come with a VIP bonus?(使用Johren代碼添加點數會獲得獎勵點數嗎?)