Frequently Asked Questions

What happens if I lose access to my Johren account?(如果無法存取 Johren 帳號該怎麼辦?)

If you’ve lost your account password, you can reset it. See the following steps for password reset:
- Click ”Forgot my password” on the Login page.
- Enter the email address associated with your account on the page displayed.
- An email with a link to change your password will be sent to the email address you provided.

If you’ve lost both your password and the email, you will be unable to regain access to your account.