Frequently Asked Questions
How can I refer a friend for bonus Credits?(該如何向朋友介紹Johren以取得額外獎勵的Johren點數?)
Follow this link to your profile page. Copy the address beneath “Your Referral Link” and send it to your friend.
When they sign up using the referral link you provided, your account will automatically be credited with bonus Credits.
請透過此連結前往個人檔案頁面，複製「介紹連結」下方的連結後，傳送給朋友。
當您的朋友使用您所提供的介紹連結註冊會員後，您的帳號將會自動獲得獎勵的Johren點數。
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Service
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Free-to-Play GamesMy Credits were spent but I can't see the items.(已使用Johren點數購買了遊戲道具，但卻找不到所購買的道具。) How do I contact a game developer?(如何向遊戲開發商提出諮詢?) How do I check a reply from a game developer?(如何查看遊戲開發商的回覆?) How do I save my games data?(如何儲存遊戲資料?) How do I delete my games data?(如何刪除遊戲資料?) What if I find improper content?(如果遊戲中有不當內容，該如何處理?) I can't log in to a game I am registered to.(無法登入已經註冊的遊戲。) My games data is gone after I haven't logged in for a while.(因為有一陣子沒登入遊戲，所以導致遊戲資料不見了。) What is Johren Gacha?(什麼是Johren扭蛋?)
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Premium GamesHow do I buy a game on your site?(如何在網站上購買遊戲?) How do I download a game that I’ve purchased?(如何下載已經購買的遊戲?) What operating system (e.g. Windows, Mac, Linux) is required to run my games?(請問遊戲支援哪些作業系統。) I noticed a bug or error in the game. Who should I report this to?(我發現了遊戲中有程式錯誤或其他問題，請問該向誰提交錯誤資訊?) Are the games I've purchased linked to my Johren account?(我所購買的遊戲是否會綁定到Johren帳號上?) Do I need to be logged in to my Johren account to play one of my downloaded games?(打算遊玩下載的遊戲時，是否必須登入Johren帳號?) How do I install a game I’ve downloaded from the store?(如何安裝從商店下載的遊戲?) The text in the software's menu and other features is garbled. How do I solve this problem?(遊戲軟體的選單及畫面上文字變成了亂碼，該怎麼辦?) Do the games in Johren store feature Digital Rights Management (DRM)?(Johren商店的遊戲是否裝載了數位版權管理（DRM）技術?) What is a Johren Activation Code?(什麼是Johren開通代碼?) What is the maximum amount of devices that can be DRM-verified?(DRM驗證 最多可認證的裝置上限是?) I would like a refund for a game with DRM.(想要退款已購買的搭載DRM的遊戲。) When launching a game, I get a warning message that a virus has been detected.(啟動遊戲時提示檢測出病毒等警告文字。)
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Account Registration
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LoginI forgot my password. (忘記密碼。) I lost/had stolen my device where I turned on auto-login.(開啟自動登入的裝置遺失/失竊了。) How do I log in using a Facebook account?(請教我用Facebook帳號登入的方法。) I connected my Facebook account to my account, but I cannot log in.(我已經綁定了Facebook帳號，可是為什麼無法用那個帳號登入?) I registered using my Facebook account. Can I log in using an e-mail address?(雖然我已經用Facebook帳號註冊會員了，但也可以用電子信箱登入嗎?) How do I log in with my Steam account?(請告訴我用Steam帳號登入的方法。) I connected my Steam account to my account, but I cannot log in.(我已經綁定了Steam帳號，但是無法使用其帳號登入？) I registered using my Steam account. Can I log in using an e-mail address?(雖然我已經使用Steam帳號註冊會員了，但也可以用電子信箱登入嗎？)
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Payment MethodsWhat payment methods are available? (Johren提供哪些付款方式?) Can I pay with a debit card? (能否使用簽帳金融卡（Debit卡）進行付款呢?) What currencies can I pay in? (付款時可以使用哪些貨幣？) What is 3D Secure? (本人認證（3D驗證）是什麼?) 3D Secure verification keeps failing. (本人認證（3D驗證）失敗。) I cannot register my credit card. (無法添加信用卡資訊。) About payments using UnionPay dual cards (關於使用銀聯（UnionPay）雙幣卡進行付款) There is a debit that I don't remember.(不明扣款。) I cannot register or use my credit card.(無法登錄或使用信用卡。) How long does it take for credits to be reflected?(請問關於點數到帳所需時間) Does the price of Credits change when I switch the currency to display?(變更顯示的貨幣後，Johren點數的價格會發生變化嗎？) What is the 3D Secure 2.0?(本人認證（3D驗證2.0）是什麼？)
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CreditsWhat are Credits?(Johren點數是什麼?) How do I add Credits to my account?(如何在帳號中儲值Johren點數?) What payment methods are available to add Credits?(能夠使用哪些付款方式取得Johren點數呢?) How can I check my Credits balance?(該如何查看Johren點數的餘額?) Do purchased Credits have an expiration date?(已購買Johren點數是否具有有效期限?) Can I return/get refunded for Credits?(Johren點數是否可以退貨或退款?) What are Johren Serial Code?(Johren代碼是什麼?) I made a payment from the UnionPay Mobile QuickPass, but the purchased Credits are not reflected.(雲閃付購買的Johren點數沒有到賬)
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Profile
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Functions
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MiscellaneousHow do I contact Johren regarding problems with the site?(若有本網站相關疑問時，該如何聯繫Johren？) Why did I get a warning email?(為什麼我收到了警告信?) Can I refund my in-game purchases of items or currency?(遊戲中所購買的道具或遊戲幣是否能夠退款?) Why can't I register a profile if I'm under 16?(為什麼未滿16歲無法登錄個人檔案?) The website says my browser isn’t supported. What browser should I use?(貴網站不支援我現在使用的瀏覽器，我該使用哪些瀏覽器?) How can I refer a friend for bonus Credits?(該如何向朋友介紹Johren以取得額外獎勵的Johren點數?) Is there a limit to how many friends I can sign up?(能夠介紹的朋友數量是否有所限制?) Where can I change my cookie settings?(請問哪裡可以變更Cookie的設定?) Where do I receive my rewards?(如何領取獎勵？) Is there a deadline for receiving rewards?(獎勵有領取期限嗎？) Where do I find my receipt history?(從哪裡可以確認到過去的領取記錄呢？) When will my rewards be reflected?(領取的獎勵何時入帳？)
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Johren LauncherWhat is the Johren Launcher?(什麽是Johren Launcher?) What are the system requirements for the Johren Launcher?(Johren Launcher運作需要什麼環境?) Does it cost money to use the Johren Launcher?(Johren Launcher收費嗎?) I cannot install or launch the Johren Launcher on Windows.(無法在 Windows 系統中安裝或啟動 Johren Launcher。) The Johren Launcher's update failed.(Johren Launcher更新失敗。) My security software detects the Johren Launcher as a virus.(防毒軟體提示Johren Launcher為病毒軟體。) How do I uninstall the Johren Launcher?(如何卸載Johren Launcher?) How do I play Download Games on the Johren Launcher?(如何下載遊玩Johren Launcher的單機遊戲?) The Download Game fails to download.(單機遊戲下載失敗。) The Download Game fails to update.(單機遊戲更新失敗。) How do I uninstall a Download Game?(如何卸載單機遊戲?) If I uninstall a Download Game, will my save data be deleted?(卸載單機遊戲會刪除遊戲存檔嗎?)
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Johren VIPWhat is Johren VIP?(什麼是Johren VIP?) What are the VIP Ranks?(VIP等級有哪些?) Where can I find my VIP information?(可以在哪裡確認到自己的VIP資訊?) How can I increase my VIP Rank?(怎樣提升VIP等級?) When are VIP Ranks updated?(VIP等級什麼時候更新?) What happens to my VIP Rank when I do not spend any Johren Credits?(沒有消費Johren點數的話，VIP等級會怎麽樣?) I have used Credits, but the amount of Credis usage and the meter in My Profile do not change.(為什麼已經消費了Johren點數，但是消費額的數值和個人檔案中的計數器沒有變化?) The next assumed VIP Rank is different from the actual rank.(為什麼預計下次的VIP等級與實際的等級不一樣?) I want to know my past VIP Rank.(想查看自己過去的VIP等級。) How do I receive my Johren VIP Bonus Credits?(怎麽樣領取Johren VIP的獎勵點數?) Do the Bonus Credits in VIP have an expiration date?(VIP獎勵點數有使用期限嗎?) Does getting Credits with a Johren serial code come with a VIP bonus?(使用Johren代碼添加點數會獲得獎勵點數嗎?)
