Free-to-Play Games 
Mobile Games 
Support
Free-to-Play Games 
Mobile Games What happens if I lose access to my Johren account?(如果無法存取 Johren 帳號該怎麼辦?)
If you’ve lost your account password, you can reset it. See the following steps for password reset:
- Click ”Forgot my password” on the Login page.
- Enter the email address associated with your account on the page displayed.
- An email with a link to change your password will be sent to the email address you provided.
If you’ve lost both your password and the email, you will be unable to regain access to your account.
若遺失登入帳號所需密碼，請重新設定密碼。重新設定步驟如下所示。
・於登入頁面點選「忘記密碼時」
・於所出現的頁面輸入帳號所綁定的電子郵件地址
・載有密碼變更頁面連結的郵件將寄送到該電子郵件地址
・於連結所導向的頁面變更密碼
若同時遺失密碼及電子郵件信箱，您將無法存取您的帳號。
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Service
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Online GamesMy Credits were spent but I can't see the items.(已使用 Johren 點數購買了遊戲道具，但卻找不到所購買的道具。) How do I contact a game developer?(如何向遊戲開發商提出諮詢?) How do I check a reply from a game developer?(如何查看遊戲開發商的回覆?) How do I save my game data?(如何儲存遊戲資料?) How do I delete my game data?(如何刪除遊戲資料?) What if I find improper content?(如果遊戲中有不當內容，該如何處理?) My game data is gone after I haven't logged in for a while.(因為有一陣子沒登入遊戲，所以導致遊戲資料不見了。)
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Premium GamesHow do I buy a game on your site?(如何在網站上購買遊戲?) How do I download a game that I’ve purchased?(如何下載已經購買的遊戲?) What operating system (e.g. Windows, Mac, Linux) is required to run my game?(請問遊戲支援哪些作業系統。) I noticed a bug or error in the game. Who should I report this to?(我發現了遊戲中有程式錯誤或其他問題，請問該向誰提交錯誤資訊?) Are the games I've purchased linked to my Johren account?(我所購買的遊戲是否會綁定到 Johren 帳號上?) What happens if I lose access to my Johren account?(如果無法存取 Johren 帳號該怎麼辦?) Do the games in Johren store feature Digital Rights Management (DRM)?(Johren 商店的遊戲是否裝載了數位版權管理(DRM)技術?) Do I need to be logged in to my Johren account to play one of my downloaded games?(打算遊玩下載的遊戲時，是否必須登入Johren帳號?) Why do I have to buy the games with Credits?(為什麼一定要使用 Johren 點數購買遊戲?) How do I install a game I’ve downloaded from the store?(如何安裝從商店下載的遊戲?) The text in the software's menu and other features is garbled. How do I solve this problem?(遊戲軟體的選單及畫面上文字變成了亂碼，該怎麼辦?)
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ProfileHow do I find my profile page?(個人檔案頁面在哪裡?) I’ve lost my password, what can I do?(我的密碼遺失了，該怎麼辦?) Can I edit my registered profile?(已登錄完成的個人檔案是否能夠再次編輯?) How do I add Credits to my account?(如何在帳號中儲值 Johren 點數?) Any tips for when I'm registering a profile?(登錄個人檔案時該注意什麼?) How do I close my account?(如何關閉帳號?) Can I reopen my account at a later date?(帳號關閉後，是否能夠再次重新啟用?) I can't log in to a game I am registered to.(無法登入已經註冊的遊戲。)
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Functions
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MiscellaneousHow do I contact Johren regarding problems with the site?(若有本網站相關疑問時，該如何聯繫 Johren？) Why did I get a warning email?(為什麼我收到了警告信?) Can I refund my in-game purchases of items or currency?(遊戲中所購買的道具或遊戲幣是否能夠退款?) Why can't I register a profile if I'm under 16?(為什麼未滿 16 歲無法登錄個人檔案?) The website says my browser isn’t supported. What browser should I use?(貴網站不支援我現在使用的瀏覽器，我該使用哪些瀏覽器?) How do I unsubscribe to the newsletter?(該如何訂閱停止電子報?) How can I refer a friend for bonus Credits?(該如何向朋友介紹 Johren 以取得額外獎勵的 Johren 點數?) Is there a limit to how many friends I can sign up?(能夠介紹的朋友數量是否有所限制?) Where can I change my cookie settings?(請問哪裡可以變更Cookie的設定？)
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Membership Registration and Payment Method
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LoginI forgot my user ID or password.(忘記使用者ID或是忘記密碼。) I lost/had stolen my device where I turned on auto-login.(開啟自動登入的裝置遺失/失竊了。) How do I log in using a Facebook account?(請教我用Facebook帳號登入的方法。) I connected my Facebook account to my account, but I cannot log in.(我已經綁定了Facebook帳號，可是為什麼無法用那個帳號登入？) I registered using my Facebook account. Can I log in using an e-mail address?(雖然我已經用Facebook帳號註冊會員了，但也可以用電子信箱登入嗎？)
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CreditsWhat are Credits?(Johren 點數是什麼?) Where can I add/use Credits?(如何取得/使用 Johren 點數?) What payment methods are available to add Credits?(能夠使用哪些付款方式取得 Johren 點數呢?) How can I check my Credits balance?(該如何查看 Johren 點數的餘額?) Do purchased Credits have an expiration date?(已購買 Johren 點數是否具有有效期限?) Can I return/get refunded for Credits?(Johren 點數是否可以退貨或退款?)
