Frequently Asked Questions

What happens if I lose access to my Johren account?(如果無法存取 Johren 帳號該怎麼辦?)

If you’ve lost your account password, you can reset it. See the following steps for password reset:
- Click ”Forgot my password” on the Login page.
- Enter the email address associated with your account on the page displayed.
- An email with a link to change your password will be sent to the email address you provided.

If you’ve lost both your password and the email, you will be unable to regain access to your account.


若遺失登入帳號所需密碼,請重新設定密碼。重新設定步驟如下所示。
・於登入頁面點選「忘記密碼時」
・於所出現的頁面輸入帳號所綁定的電子郵件地址
・載有密碼變更頁面連結的郵件將寄送到該電子郵件地址
・於連結所導向的頁面變更密碼
若同時遺失密碼及電子郵件信箱,您將無法存取您的帳號。