Frequently Asked Questions

The Download Game fails to download.(單機遊戲下載失敗。)

If you download a game file while your network is unstable, the download may fail midway due to a network error.

Please reboot your router, Wi-Fi, or other internet device and reboot your PC.

If the problem persists, please try the following:

1. In My Games, click on the [...] button for the corresponding game.
2. Click on the [Uninstall] button in the pop-up window.
3. After the game is uninstalled, download it again.
*If you have not yet downloaded the game, please try uninstalling and reinstalling the Johren Launcher.
For more information on how to uninstall the download game, please refer to the following page:
How do I uninstall a Download Game?

For information on how to uninstall the Johren Launcher, please refer to the following page:
How do I uninstall the Johren Launcher?


在網路不好的情況下下載遊戲程式遇到網路錯誤時可能造成下載失敗。

請重新啟動路由器或WiFi裝置並重啟電腦。

若無法解決,請嘗試以下方法。

1. 在我的遊戲中,點擊遊戲標題的 […]。
2. 在跳出的彈窗中點擊 [卸載]。
3. 卸載遊戲後重新下載。
*遊戲無法下載時,請卸載重裝 Johren Launcher 後再次嘗試。

單機遊戲的卸載方法請參考以下頁面。
如何卸載單機遊戲?

關於 Johren Launcher 的卸載方法請參考以下頁面。
如何卸載 Johren Launcher?

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