Frequently Asked Questions

I cannot register my credit card. (無法添加信用卡資訊。)

If you are having issues registering your credit card, please check the following common issues.

Does your card support 3D Secure?

Purchases on Johren can only be made with cards that support 3D Secure.Please be aware that cards issued from credit card companies that do not support 3D Secure cannot be used to make purchases.

Has your card been registered to a 3D Secure service?

Purchases on Johren cannot be made with cards that have not been registered to 3D Secure. For more information on how to register your card to 3D Secure, please check "What is 3D Secure?

Did you input the correct information?

  • Card Number
    Please enter your card number in half-width numbers.
    *Do not enter spaces or hyphens.
  • Card Expiration Date
    Please make sure your card has not expired.
  • Security Code
    The placement of the security code varies by card. Your card's security code is the last 3 or 4 numbers printed on the back of your card. Please be aware that some card companies may print the security code on the front of the card.
If none of the above issues pertain to your particular issue, we may be unable to verify the validity of your credit card. Please contact your credit card company for further assistance.


信用卡添加・更新失敗時，可能有以下之情形。

您所使用的信用卡是否支持本人認證（3D驗證）?

Johren付款僅支持已開通3D驗證的信用卡。若信用卡公司未提供3D驗證服務，信用卡將無法於Johren使用。

您所使用的信用卡是否已開通註冊3D驗證?

未開通3D驗證的信用卡將無法於Johren添加使用。3D驗證的開通方法，請確認「本人認證（3D驗證）是什麼?」。

輸入內容是否有誤?

  • 卡片號碼
    請輸入半型數字。
    *請不要輸入空格（空白）或連字號。
  • 卡片有效期
    請確認卡片是否過期。
  • 安全碼
    依據信用卡不同安全碼的印刷位置不同。通常是印刷在信用卡背面的3或4位數字，也有部分信用卡公司會印刷於卡片正面，請您確認。

若以上無法解決您的問題，可能您的信用卡因爲其他原因無法使用，請諮詢您的信用卡發卡公司。

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Support Contacts

Payment If you are having problems with your payment method or billing. Account If you are having problems with your Johren account. Gameplay If you are having problems with gameplay or in-game bugs.

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