Frequently Asked Questions

I made a payment from the UnionPay Mobile QuickPass, but the purchased Credits are not reflected.(雲閃付購買的Johren點數沒有到賬)

If you purchase Credits by UnionPay Mobile QuickPass from the app game, it may take some time for the Credits to be reflected in your balance.
*It may take an hour or a little longer depending on the situation.

If you have waited for a few hours and it is not reflected, please contact us here.

若您在Android App中通過雲閃付購買Johren點數,點數到賬可能需要一些時間。


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